FAQ

 

 

Welcome!

Below I have tried to address some frequently asked questions. If your questions or concerns have not been answered, please feel free to contact me.

Payment:

I accept all major credit cards and PayPal. Payment must be received in full before your order will be shipped.

Shipping:

All orders will be shipped from Sebastopol, Ca. All non-custom orders will be shipped within 1-3 business days from when order is placed. For custom orders please allow 5-7 days. Your order will be shipped USPS first class, priority, or flat rate. All jewelry, small mineral specimens, and tumbled stones come gift wrapped in eco-friendly packaging.

Refunds and Exchanges:

It is very important to me that you are satisfied with your order. I do my best to provide detailed descriptions and quality photos of the items you are purchasing. However, computer monitors differ in color and the item you receive may appear slightly different than the picture you see online. If you are not 100% pleased with your purchase, I will allow a return or exchange within two weeks of the shipping date. You must first contact me before returning an item. Item/s to be returned MUST be in the original condition as when they were packaged. The customer is responsible for all return shipping charges. Once the item is received in its original condition, a refund or exchange will be provided. I am not held responsible for items lost, stolen, or damaged. These issues must be taken up with the shipping company. I take extreme care when packaging to avoid items being damaged. Unfortunately, packages are not always handled with care during shipping. You will have the option to add insurance to your order during checkout.

Additional Information:

I will note in the description of the item whether the photo is a stock image of mine. If it is, this means you will receive a very similar item to the one pictured. Please take into consideration, stones may naturally have slight color variance and display natural inclusions. That is their beauty, each stone is unique! However, for most of the jewelry, the item you see photoed online will be the same item you receive. If you have a very specific request and would like to see the exact piece you will receive, please contact me and I can arrange to send photos via email.

I try to package all mineral specimens in recycled materials as often as possible to reduce the environmental impact. This may include used bubble wrap, newspaper, cardboard etc. If you prefer I use new materials, please make a note at checkout. All jewelry will be packaged in new, recycled paper gift boxes.

Custom designs are welcomed. Please do not hesitate to get in contact with your request. If there is an item you like, but would prefer it in another metal (silver, gold, copper, etc.), different size/length, or a different stone choice, please let me know and I will do my best to accommodate your preferences.

 

Thank you for supporting a small business!